Privacy Policy

We may collect the following personal information from you: 

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• Name, address, phone number, and email address 

• Payment information (processed securely via third-party payment providers)

• Property details (e.g., boiler type, heating system, installation details)

• Records of communications with us (phone calls, emails, service requests) 

We use your information to: 

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• Provide and manage boiler installation, servicing, and repair services

• Communicate with you regarding bookings, quotes, invoices, and service updates

• Send reminders or notifications about maintenance and Cover Plans

• Comply with legal obligations, such as regulatory requirements for Gas Safe engineers

• Improve our services and customer experience 

We process your personal data on the following legal bases:

• Contractual necessity: to provide the services you request 

• Legal obligation: to comply with health and safety or regulatory requirements

• Legitimate interests: to manage our business operations and service delivery 

We may share your information with:

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• Subcontractors or third-party service providers (e.g., Gas Safe engineers) to carry out  work on your behalf 

• Regulatory authorities if required by law 

• Payment processors for processing payments 

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We will never sell your personal information to third parties.

You have the following rights regarding your personal data: 

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• Access the information we hold about you 

• Request correction of inaccurate or incomplete data 

• Request deletion of your data (subject to legal obligations) 

• Object to or restrict processing of your data 

• Withdraw consent where applicable 

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

We will retain your personal data only as long as necessary to provide our services, comply with  legal obligations, or resolve disputes. 

We take appropriate technical and organizational measures to protect your personal data  against unauthorized access, loss, or misuse. 

Our website may use cookies to improve user experience. Cookies do not contain personal  information unless voluntarily provided by you (e.g., through a contact form). You can manage cookie preferences through your browser settings. 

Our services are not directed at children under 18. We do not knowingly collect personal data  from children.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date updated.

If you have any questions about this Privacy Policy or how we process your personal data,  please contact: 

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Heating and Cooling Specialists Limited 

• Email: info@heatingandcoolingspecialists.co.uk 

• Phone: 02039962640 

• Address: 29 Wellfield Gardens, Carshalton, SM5 4EA