Terms & Conditions

Terms & Conditions Updated On: 01/03/2026

Heating and Cooling Specialists Limited

Company number: 16993031

Registered address:

29 Wellfield Gardens, Carshalton, SM5 4EA

Contact:

02039962640 info@heatingandcoolingspecialists.co.uk

All gas-related works are carried out exclusively by Gas Safe registered engineers, in accordance with current Gas Safety Regulations.

References to “we”, “us”, “our” mean the Company.

References to “you”, “customer” mean the person, landlord, or agent instructing the work.
These Terms apply to all services provided by us, including but not limited to:

• Boiler servicing, breakdowns, and installations

• Gas cooker installation and replacement

• Gas appliance servicing and safety checks

• Landlord Gas Safety Certificates (CP12)

• Fault finding and heating system repairs

• Plumbing works

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
A legally binding contract is formed when:

• You accept a written quotation or estimate; and/or

• You instruct us to proceed with work (verbally or in writing); and/or • You allow our engineer to attend and commence work at the property

For boiler or heating installations, a signed acceptance of the quotation is required before work begins.
• All estimates are valid for 30 days unless stated otherwise

• We are not currently VAT registered

• Estimates are based on visible and accessible systems only

We reserve the right to revise pricing where:

• Additional work becomes necessary

• Pre-existing or hidden faults are identified

• Access restrictions or non-compliant systems are discovered

• The scope of work changes at your request

No additional chargeable work will be undertaken without approval where reasonably practicable.

Approval may be provided verbally, in writing, or by email/text confirmation.
Servicing, Repairs & Certificates

• Payment is due on completion of works unless agreed otherwise in writing • We accept payment via bank transfer unless otherwise agreed in writing. Installations

• A deposit (normally up to 50%) may be required prior to commencement

• The balance is due immediately upon satisfactory completion and no later than 24 hours thereafter

Late Payment

• Late payments may attract interest at 3% above the Bank of England base rate

• Interest accrues daily from the due date until payment is received in full

• We reserve the right to suspend future works or certificates until payment is received
You agree to:

• Provide safe, clear, and timely access to the property

• Ensure gas, water, and electricity supplies are available

• Inform us in advance of any known defects, hazards, or system issues

Where access is not gained due to no fault of ours, an abortive visit fee equal to our standard call-out charge (£89) may be charged.
We are not responsible for:

• Pre-existing defects or system failures

• Faults concealed within walls, floors, ceilings, or inaccessible pipework

• Defects arising from previous workmanship not carried out by us

Any remedial work required will be chargeable and quoted where possible.
• All gas works are carried out by Gas Safe registered engineers only

• Gas Safety Certificates (CP12) are issued following inspection only

• Certificates cannot be issued without a full safety check of the appliance(s)

We reserve the right to classify appliances as At Risk or Immediately Dangerous in line with Gas Safe guidance and take appropriate action.
Cover Plans are subject to:

• A 4-week exclusion period at the start of a new plan

• Fair usage limits explained at sign-up

Exclusions including (but not limited to):

• System upgrades or cosmetic works

• Sludge, scale, or corrosion damage

• External pipework or non-standard components

Full Cover Plan terms will be provided separately before purchase.
Workmanship

• Repairs and servicing are guaranteed for 30 days

• Installations are guaranteed for 12 months, unless otherwise stated Parts & Boilers

• Covered by the manufacturer’s warranty only

Guarantees may be void if:

• Full payment is not made

• A third party interferes with the system without our consent

• Manufacturer instructions or engineer advice is ignored
If our services are not:

• Carried out with reasonable care and skill

• As described

• Completed within a reasonable time

You are entitled to remedies under the Consumer Rights Act 2015.
We do not exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter that cannot legally be excluded

Our total liability shall not exceed the total amount paid for the specific works giving rise to the claim.
Under the Consumer Contracts Regulations 2013:

• You may cancel within 14 days of booking

• If you request work within this period, you may be asked to waive your cancellation rights
We reserve the right to suspend or terminate services where:

• Payment is not made

• Access is refused

• Unsafe conditions are identified

You remain responsible for payment for work already completed.
We are not liable for delays caused by events outside our reasonable control, including severe weather, supply chain disruption, or utility outages.
We process personal data in accordance with UK GDPR and our Privacy Policy.
These Terms are governed by English law, and disputes fall under the jurisdiction of the courts of England & Wales.
These Terms, together with any quotation, job sheet, or Cover Plan document, form the entire agreement between the parties.

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