Terms & Conditions

Terms & Conditions Updated On: 07/08/2026

Heating and Cooling Specialists Limited

Company number: 16993031

Registered address:

29 Wellfield Gardens, Carshalton, SM5 4EA

Contact:

02039962640 info@heatingandcoolingspecialists.co.uk

All gas-related works are carried out exclusively by Gas Safe registered engineers, in accordance with current Gas Safety Regulations.

References to “we”, “us”, “our” mean the Company.

References to “you”, “customer” mean the person, landlord, or agent instructing the work.
These Terms apply to all services provided by us, including but not limited to:
• Boiler servicing, breakdowns, and installations
• Air conditioning installations, workshop assembly, and servicing
• Gas cooker installation and replacement
• Gas appliance servicing and safety checks
• Landlord Gas Safety Certificates (CP12)
• Fault finding and heating system repairs
• Plumbing works

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
A legally binding contract is formed when:

• You accept a written quotation or estimate; and/or

• You instruct us to proceed with work (verbally or in writing); and/or

• You allow our engineer to attend and commence work at the property

For boiler or heating installations, a signed acceptance of the quotation is required before work begins.
• All estimates are valid for 30 days unless stated otherwise

• We are not currently VAT registered

• Estimates are based on visible and accessible systems only

We reserve the right to revise pricing where:

• Additional work becomes necessary

• Pre-existing or hidden faults are identified

• Access restrictions or non-compliant systems are discovered

• The scope of work changes at your request

No additional chargeable work will be undertaken without approval where reasonably practicable.

Approval may be provided verbally, in writing, or by email/text confirmation.
Servicing, Repairs & Certificates

• Payment is due on completion of works unless agreed otherwise in writing

• We accept payment via bank transfer unless otherwise agreed in writing

• A deposit (normally up to 50%) may be required prior to commencement

• The balance is due immediately upon satisfactory completion and no later than 24 hours thereafter

Installations & Projects

• A deposit may be required before work commences

• For air-conditioning installations, boiler installations and other projects involving significant equipment or material costs, a deposit will normally be required before equipment or materials are ordered

• Unless otherwise stated on the quotation, the deposit will be deducted from the total quotation value

• The balance is due immediately upon satisfactory completion and no later than 24 hours thereafter

• Where equipment or materials have been specifically ordered for your project, cancellation may result in reasonable costs being payable where permitted by law

Late Payment

• Payment is due within seven (7) days of the due date specified in the invoice or quote

• If payment is not received within seven (7) days following the due date, a late payment fee of £70 shall become immediately payable

• If payment remains outstanding for a further seven (7) days thereafter, interest shall accrue daily on the outstanding balance at a rate of 3% per annum above the prevailing base rate of the Bank of England until payment is made in full
You agree to:

• Provide safe, clear, and timely access to the property

• Ensure gas, water, and electricity supplies are available

• Inform us in advance of any known defects, hazards, or system issues

Where access is not gained due to no fault of ours, an abortive visit fee equal to our standard call-out charge (£89) may be charged.
• We will make reasonable efforts to complete works within any estimated timeframe provided

• Estimated dates are not guaranteed unless expressly agreed in writing

• We will not be responsible for delays caused by circumstances outside our reasonable control, including equipment shortages, manufacturer delays, delivery problems, severe weather, access issues, third-party contractors or unforeseen site conditions
We are not responsible for:

• Pre-existing defects or system failures

• Faults concealed within walls, floors, ceilings, or inaccessible pipework

• Defects arising from previous workmanship not carried out by us

Any remedial work required will be chargeable and quoted where possible.
• All gas works are carried out by Gas Safe registered engineers only

• Gas Safety Certificates (CP12) are issued following inspection only

• Certificates cannot be issued without a full safety check of the appliance(s)

We reserve the right to classify appliances as At Risk or Immediately Dangerous in line with Gas Safe guidance and take appropriate action.
Cover Plans are subject to:

• A 4-week exclusion period at the start of a new plan

• Fair usage limits explained at sign-up

Exclusions including (but not limited to):

• System upgrades or cosmetic works

• Sludge, scale, or corrosion damage

• External pipework or non-standard components

Full Cover Plan terms will be provided separately before purchase.
Workmanship

• Repairs and servicing are guaranteed for 30 days

• Installations are guaranteed for 12 months, unless otherwise stated Parts & Boilers

• Covered by the manufacturer’s warranty only

Guarantees may be void if:

• Full payment is not made

• A third party interferes with the system without our consent

• Manufacturer instructions or engineer advice is ignored
If our services are not:

• Carried out with reasonable care and skill

• As described

• Completed within a reasonable time

You are entitled to remedies under the Consumer Rights Act 2015.
We do not exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter that cannot legally be excluded

Our total liability shall not exceed the total amount paid for the specific works giving rise to the claim.
Statutory Right to Cancel ("Cooling-off Period")

• In accordance with consumer law, where a Contract is entered into away from our business premises (such as in your home or property) or online/over the phone, the Customer has a statutory right to cancel this agreement within 14 calendar days from the day the contract is formed (the "Cancellation Period") without giving any reason.

Notice of Cancellation

• To exercise the right to cancel, the Customer must inform us of their decision via a clear, written statement sent by post or email to our registered contact addresses.

Request for Early Performance & Workshop Commencement

• By paying a deposit or explicitly requesting an installation date that falls within the 14-day Cancellation Period, the Customer provides express consent for us to immediately secure equipment, allocate labour, and commence workshop assembly or procurement.

Deductions for Cancellations Within the 14-Day Period

• If the Customer cancels the Contract during the 14-day Cancellation Period after requesting an early start under the previous clause, a full refund of the deposit will not be issued. Instead, we shall legally deduct the proportionate value of all works and costs incurred up to the point of cancellation, including:

(a) Physical workshop assembly, system testing, or technical configuration labour, billed at our standard bench rate of £100.00 per hour;
(b) Any direct restocking, handling, or return fees levied upon us by trade suppliers to return standard components; and
(c) The full actual cost of any bespoke, personalized, or custom-fabricated materials (such as custom ductwork or specialized equipment orders) which cannot be returned or resold.

Cancellations After the 14-Day Period

•Where a Customer requests to cancel or withdraw from the Contract after the 14-day statutory Cancellation Period has expired, the deposit is strictly non-refundable, except to the single extent that the deposit amount exceeds the actual financial losses, administrative expenses, loss of profit on the scheduled slot, and supplier penalties incurred by Heating and Cooling Specialists Limited as a direct result of the breach of contract.

Short-Notice Rescheduling

•The Customer must provide at least 48 hours’ notice to reschedule a planned site installation. Cancellations or rescheduling requests made with less than 48 hours’ notice may incur an abortive booking charge up to our standard call-out fee.
We reserve the right to suspend or terminate services where:

• Payment is not made

• Access is refused

• Unsafe conditions are identified

You remain responsible for payment for work already completed.
We are not liable for delays caused by events outside our reasonable control, including severe weather, supply chain disruption, or utility outages.
We process personal data in accordance with UK GDPR and our Privacy Policy.
These Terms are governed by English law, and disputes fall under the jurisdiction of the courts of England & Wales.
These Terms, together with any quotation, job sheet, or Cover Plan document, form the entire agreement between the parties.

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